Dear Couples Conference registrant,
Due to mounting concerns regarding the COVID-19 coronavirus, The Milton H. Erickson Foundation has made the decision to reschedule the 25th anniversary Couples Conference that was previously scheduled for April 2 – April 5, 2020. The World Health Organization and Centers for Disease Control and Prevention have reported that the COVID-19 coronavirus will continue to spread throughout the country and the state of California.
The decision to postpone the conference was not made hastily. The Erickson Foundation staff deliberated for several days and consulted with other professional organizations that are also making difficult choices for the well-being of their memberships. In the end, we decided that it was best to be cautious and prioritize the health and safety of registrants, speakers, vendors, and staff.
The 25th anniversary Couples Conference will be postponed until 2021 and we are striving to make this special conference bigger and better. The conference will be held at the same venue, the Hyatt Regency SFO. And, as a show of good faith to all those who have registered for the conference, the Foundation is offering two complimentary recordings from previous Couples Conferences, to be sent in a later email.
We are offering the option of retaining your registration and automatically transferring it to the 2021 Couples Conference. For those who choose to retain their Couples Conference registration to be used next year, the Foundation is offering a complimentary streamed continuing education event featuring Couples Conference faculty for 2020. This will be streamed live Friday, April 3rd 2020, at approximately 9 a.m. to noon (PST).
We will also be offering refunds to anyone who wants to cancel their registration. Please submit your cancellation request to firstname.lastname@example.org. If you opt to continue your registration to the 2021 conference, we will allow you to cancel with no penalty as long as you notify us prior to May 1, 2021.
The Erickson Foundation remains committed to providing quality education, and its staff is currently exploring alternatives. We promise to keep you informed as we delve into online and distance platforms to offer continuing education.
We understand that many have already registered for the Couples Conference and made travel arrangements. We regret any inconvenience this cancellation has caused. Please read the following Frequently Asked Questions (FAQs) for information regarding refunds, CE resources, and additional information.
Wishing everyone health and wellness.
Director, The Milton H. Erickson Foundation
Q: Is the Couples Conference cancelled for good, or simply postponed?
A: The Couples Conference will be held in 2021 at the same venue (Hyatt Regency SFO).
Q: How do I receive a refund for my Couples Conference registration?
A: Beginning Friday March 13, The Erickson Foundation will be issuing refunds to those who have registered for the Coupes Conference. Please submit your refund request to email@example.com. If you paid by credit card within the past 90 days, you will be reimbursed directly through your credit card account. If you registered more than 90 days prior to March 13, we will need to mail you a check, so please make sure your address information is up to date in your account at https://catalog.erickson-foundation.org. If you paid by check, you will receive a reimbursement check in the mail.
Q: How soon will I receive my Couples Conference registration refund?
A: If you paid by credit card, you will receive a refund within three to four days. If you paid by check, it may take up to two weeks to receive your refund in the mail. If you do not see your reimbursement on your credit card statement within the week, or you do not receive a check within two weeks, you can call the Foundation at (602) 956-6196 or email us at firstname.lastname@example.org.
Q: How do I cancel a hotel reservation at the Hyatt Regency SFO?
A: You can cancel your Hyatt Regency SFO reservation online using your first name, last name, and reservation confirmation number or credit card number. Some reservations may not be retrievable online. If you have problems retrieving your reservation, please contact the Hyatt Regency SFO at (650) 347-1234.
Q: How do I receive a refund for any travel arrangements or flights that I’ve purchased?
A: If you have already purchased flights or other travel arrangements to attend the Couples Conference, please contact the airline or travel vendor as soon as possible. Many airlines and travel vendors have been accommodating of cancellations due to the COVID-19 coronavirus.
Q: How can I receive the CEs I need this year if I can’t earn them at the conference?
A: We have a number of APA-approved online Continuing Education products that can be found on our store at https://catalog.erickson-foundation.org/Page/continuing-education